Frequently Asked Questions
About Seadragon Organic
Seadragon Organic was founded by Mandy Hawtin, a qualified cosmetic chemist who returned to study to deepen her understanding of advanced and green chemistry formulation. Mandy personally formulates the Oceanic range using clinically supported marine bio-actives and certified organic ingredients, with a strong focus on high-performing anti-aging skincare, sustainability, and supporting midlife skin.
Every Seadragon Organic product is proudly made in South Australia. The formulations are manufactured in Melrose Park, South Australia, then stored and shipped from Netley, with ingredients sourced from Australia, the UK, France, and Sweden, selected for their quality and sustainability standards.
I believe that ‘organic’ is more than just a label; it’s a holistic commitment to the well-being of our planet and the vitality of your skincare. Certified organic isn’t merely chemical-free; it’s a comprehensive approach to cultivating and handling ingredients, ensuring a sustainability guarantee that resonates through every step of the process.
In this interconnected system – from soil and plants to animals, food, people, and the environment – the choice of certified organic signifies a dedication to rigorous testing and adherence to the highest international standards.
My COSMOS Organic logo stands as a beacon of reassurance. It signifies that each ingredient in my products have met the stringent criteria set by the international COSMOS Organic standard and administered by Australian Certified Organic. This is one of the most respected and rigorous standard globally for organic products.
Choosing certified organic isn’t just about skincare; it is a conscious decision to embrace a holistic, sustainable and ethical approach to beauty.
No. I can guarantee that my products are produced without any harm to animals, reflecting my commitment to vegan cruelty-free practices.
Products + Ingredients
Bio-active marines are clinically studied compounds derived from marine
sources such as seaweed and algae, known for their ability to support hydration,
elasticity, and visible skin renewal.
My formulations are designed to be gentle and supportive, however sensitive
skin can vary, so I always recommend introducing one product at a time and
monitoring how your skin responds.
Yes, all Seadragon Organic products are free from parabens, sulfates, and
artificial fragrances, and are formulated with naturally derived ingredients in line
with organic standards.
Clinically proven refers to ingredient-level testing where measurable
improvements, such as hydration, wrinkle depth, or skin elasticity, have been
demonstrated under controlled study conditions.
While the formulations are gentle and naturally derived, I recommend checking
with your healthcare provider during pregnancy, as individual needs can vary.
Yes, while I formulated these products with midlife skin in mind, they are suitable
for anyone looking for high-performing, supportive skincare.
Absolutely, the skin benefits are the same regardless of gender, and the
formulations are suitable for all.
Routine + Usage
The Seadragon routine is a simple, results-driven two-step ritual designed to support your skin morning and night plus a once-weekly treatment without unnecessary layers or complication.
In the morning, cleanse with the Oceanic Cleansing Balm to lift away impurities and prepare your skin to receive active ingredients, then follow with the Oceanic Day Cream — a four-in-one formula that functions as a serum, moisturiser, primer, and eye cream.
In the evening, repeat your cleanse to remove makeup, sunscreen, and daily build-up, then apply the Oceanic Evening Cream for deep hydration and overnight repair.
Once weekly maintenance, the Oceanic Exfoliating Balm completes the ritual. Its gentle combination of natural AHA and perfectly round jojoba spheres lifts away dull surface cells, revealing a fresh, radiant complexion while keeping the skin barrier calm and comfortable.
This minimalist approach allows your skin to rebalance, strengthen, and renew itself naturally; every product has been formulated to work synergistically so that you can enjoy visible results with fewer steps and greater consistency.
Our Travel Size Skincare Mini’s is the perfect place to start. Experience the full Oceanic skincare ritual in a convenient, travel-friendly size. This thoughtfully curated set includes one of each of my four products in generous 15g jars—perfect for those wanting to try the range before committing to the full-size 100g tubes. Whether you are looking for a luxurious travel companion or a way to explore how these high-performance formulas work for your skin, the Travel Size Skincare Minis offer the ideal introduction.
Each formula is crafted with clinically proven marine actives and certified organic ingredients, designed to nourish, hydrate, and revitalise skin at every step of your routine. The minis are exclusively available as a set and are a permanent part of the Seadragon Organic collection.
Currently, the minis are housed in glass jars, but I am working towards offering biodegradable packaging in 2026 as part of my ongoing commitment to sustainability.
Four 15g jars, 60g total
Your routine is designed to be simple and effective: two steps in the morning with
the Cleansing Balm followed by the Day Cream, two steps at night with the
Cleansing Balm and Evening Cream, and a weekly treatment using the
Exfoliating Balm as needed.
A pea-sized amount is typically sufficient for the face, and the same again for
the neck and décolletage, as the formulations are concentrated and designed to
perform with minimal product.
No. Everything you would expect from an eye cream is already included in my Oceanic Day Cream. It targets dark under-eye shadows, puffiness, and fine lines with two powerful fucoidan-rich marine extracts —Fucus vesiculosusandUndaria pinnatifida. These actives deliver visible results by supporting collagen, elastin, and the skin’s natural repair processes, all without the irritation often caused by retinol. While retinol accelerates skin cell turnover and can smooth fine lines, it frequently leads to dryness, sensitivity, and sun reactivity. In contrast,Fucus vesiculosusextract reduces wrinkles, brightens pigmentation, and protects against enzymes that break down collagen and elastin, whileUndaria pinnatifidaextract improves elasticity, reduces wrinkle depth, enhances hydration, and soothes redness after UV exposure. Together, they provide a gentler, more sustainable approach to age support — with results you can both see and feel.
Yes, you certainly can; however, the four products in the Oceanic range are
designed to offer all your skin should need.
You may notice immediate results, including a visible smoothing and blurring
effect from the Day Cream; the Cleansing Balm can help calm the appearance of
redness within a day or two, and the Exfoliating Balm often reveals a more
radiant skin surface after just one use. The Day and Evening Creams also offer
longer-term anti-wrinkle benefits, with visible improvements developing over
several weeks of consistent use.
Sustainability + Ethics
From June, Seadragon Organic will introduce biodegradable plastic tubes
designed to break down in landfill without leaving microplastics, typically within 6
to 10 years under ideal conditions. Current packaging is recyclable, reflecting a
considered transition towards lower-impact solutions.
Yes, Seadragon Organic products are not tested on animals, and the COSMOS
Organic standard guarantees this.
My formulations are developed to meet the COSMOS Organic standards, with
certification underway through Australian Certified Organic.
Orders + Shipping
All orders to Australia and New Zealand are shipped free of charge.
Yes, however if you purchase goods from us for delivery to a destination outside Australia your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
Refunds for Goods
Refund requests must be made within 30 days after receipt of your goods.
Refunds for Services
All services sold on our Site are non-refundable.
Returns
Returns can be made by mail. To return a good by mail, follow the following procedure:
Contact us via email at mandy@seadragonorganic.com.au if you would like to request a refund. If the item is faulty or there are special circumstances you will not be required to return it. If you have changed your mind goods can be posted to Suite 114, 147 Pirie Street, Adelaide SA 5000 and a full refund will be issued once proof of postage is received via email.
Please find our full Return Policy here.
I’m committed to creating skincare that exceeds expectations — and your satisfaction is my priority.
If you’re not completely in love with your Seadragon Organic product, I offer a 100% money-back guarantee. Simply contact me within 4 weeks of receiving your order for a prompt refund.
If the item is faulty or there are special circumstances you will not be required to return it. If you have changed your mind goods can be posted to Suite 114, 147 Pirie Street, Adelaide SA 5000 and a full refund will be issued once proof of postage is received via email.
Yes, I offer international shipping, with delivery times and costs calculated at
checkout.
If you experience an issue with your order, please email
mandy@seadragonorganic.com.au; returns can be arranged for a refund within
two weeks of receiving your product.
I offer a travel-size collection that allows you to experience each product before
committing to the large 100g tubes.
